Legal
Refund Policy
Message credits are consumable digital goods delivered instantly. This policy sets out the limited circumstances in which refunds are issued.
Last updated 1 January 2026 · Cursor Solution Private Limited, Desk No. A-41, D-9, Ground Floor, Sector-3, Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh, India
Unused credits
Unused prepaid credits may be refunded within 7 days of purchase if no messages have been sent from the account, less any payment-gateway charges.
Consumed credits
Credits consumed by submitted messages are non-refundable, including messages rejected by DLT scrubbing, DND filtering or operator template mismatch.
Platform failures
Where our platform is verifiably at fault for non-delivery, we credit the affected message volume back to your account after investigation, typically within 5 business days.
How to request a refund
Write to info@cursorsolution.com from your registered email with your account ID, invoice number and reason. Approved refunds are processed to the original payment method within 7–10 business days.
Chargebacks
Raising a chargeback without contacting support first may result in immediate account suspension until the dispute is resolved.